​You are here: Reporting > Service review > Volunteers

The volunteers impact report can assist a CLC to understand the extent to which their activities are achieving the intermediate outcomes of:

• Ability to leverage volunteer support
• Impact on volunteers engaged.

Where the data is indicating that those outcomes could be strengthened, then it might be appropriate to review the data with a view to service improvements.

​Following is a list of questions that might be asked of volunteer impact statements.  The answers to these questions could start an internal service improvement discussion.

• Do we have the right mix of volunteers eg. skills and experience?
• Do we understand why volunteers stay engaged or not with our CLC?
• Are our volunteers appropriately resourced and trained for the work at our CLC?
• Is there anything we can change or improve to better leverage our volunteer resources?
• Should we involve volunteers in any other aspect of CLC work?