You are here: Gathering data > Volunteers

Community legal centres' work has positive impacts for four key groups: clients, community partners, other organisations in the justice system, and volunteers.

This section sets out the process for gathering data about working with volunteers. This data can then be added to your Impact report or your Service review.

What are the impacts of CLCs' work with volunteers?

Based on our theory of change, we suggest that there are two major areas of impact flowing from involving volunteers in your work:

1)  Ability to leverage volunteer support
To demonstrate you do this work well, measure:

• Number of volunteer hours provided at CLC
• Frequency of volunteering support
• Type of support received (roles)
• Background of volunteers engaged.

Obtain this information from:

• CLASS
• records about your volunteers
• Volunteer survey
• Volunteer case studies.

​

2)  Impact on volunteers engaged

To demonstrate you do this work well, measure your volunteer’s reported experience. 

​Obtain this information from the Volunteer survey.

CLASS & information about volunteering

Use  information about the experience and types of work your volunteers undertake which contribute to the impact your CLC has in your community

Learn More

Volunteer survey

Ask volunteers about their volunteering experience and how it contributes to their professional skills and development

Learn More

Case studies

Tell a story about the impact that volunteering at your CLC has on volunteers and your community

Learn More