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Volunteer survey

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Feedback from your volunteers can show that you are able to leverage volunteer support, and measure the impact of volunteers’ engagement.

As all CLCs engage volunteers in different ways and numbers, our toolkit doesn't provide for a minimum number of volunteers to survey. However, we would expect about a 30% response rate. You should survey the volunteers who are supporting direct service delivery work to clients e.g. solicitors, barristers, paralegals and perhaps legal administration volunteers. You should aim for a representative mix of skill and experience levels.

The questionnaire measures if volunteers:
  1. Gain experience in new and different areas of law (question 1)
  2. Improve their understanding of broader community issues (question 2)
  3. Have enhanced their career prospects (question 3)
  4. Improve their client relationship skills (question 4)

To complete the survey, once per year you should email all of your volunteers and direct them to the online survey.  You may need to send a reminder email to your community partners to hustle some more responses. Here is an example email.

Community Legal Centres Queensland will provide you with a report on the feedback from Survey Monkey and identify the data that should be used in your Impact report.

​Community Legal Centres Queensland will only use the aggregated sector data from the survey in a non-identifying manner (both for individual CLCs and their survey respondents) to track the sector progress against the theory of change. In the case of volunteers, the aggregated data will be used to better understand how CLCs collectively have an impact from the perspective of volunteers.

Volunteer Survey Monkey questions

© Community Legal Centres Queensland 2018

Contact us: PO Box 119, STONES CORNER QLD 4120 | Tel 07 3392 0092
Last updated: 6 March 2018

  • Home
  • Benefits
    • About this project
    • Theory of change
    • Pilot Project
    • Training
  • Gathering data
    • Clients >
      • CLASS & Clients
      • Client survey >
        • Telling clients
        • Distributing the client survey
      • Client case studies >
        • Client case study examples
        • Ethical case studies
    • Community partners >
      • CLASS & Community partners
      • Community partner survey
      • Community partner case studies >
        • Community partner case study examples
    • Justice system >
      • CLASS & Justice system
      • Justice system survey
      • Justice system case studies >
        • Justice system case study examples
    • Volunteers >
      • CLASS & Volunteer information
      • Volunteer survey
      • Volunteer case studies >
        • Case study examples
  • Reporting
    • Impact reports >
      • Clients >
        • Client example
      • Community partners >
        • Community partner example
      • Justice system >
        • Justice system example
      • Volunteers >
        • Volunteer examples
      • Example impact report
    • Service review >
      • Clients
      • Community partners
      • Justice system
      • Volunteers