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You are here: Gathering data > Volunteers > Volunteer survey
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Feedback from your volunteers can show that you are able to leverage volunteer support, and measure the impact of volunteers’ engagement.
As all CLCs engage volunteers in different ways and numbers, our toolkit doesn't provide for a minimum number of volunteers to survey. However, we would expect about a 30% response rate. You should survey the volunteers who are supporting direct service delivery work to clients e.g. solicitors, barristers, paralegals and perhaps legal administration volunteers. You should aim for a representative mix of skill and experience levels.
The questionnaire measures if volunteers:
To complete the survey, once per year you should email all of your volunteers and direct them to the online survey. You may need to send a reminder email to your volunteers to hustle some more responses. Here is an example email.
Community Legal Centres Queensland will provide you with a report on the feedback from Survey Monkey and identify the data that should be used in your Impact report.
Community Legal Centres Queensland will only use the aggregated sector data from the survey in a non-identifying manner (both for individual CLCs and their survey respondents) to track the sector progress against the theory of change. In the case of volunteers, the aggregated data will be used to better understand how CLCs collectively have an impact from the perspective of volunteers.
As all CLCs engage volunteers in different ways and numbers, our toolkit doesn't provide for a minimum number of volunteers to survey. However, we would expect about a 30% response rate. You should survey the volunteers who are supporting direct service delivery work to clients e.g. solicitors, barristers, paralegals and perhaps legal administration volunteers. You should aim for a representative mix of skill and experience levels.
The questionnaire measures if volunteers:
- Gain experience in new and different areas of law (question 1)
- Improve their understanding of broader community issues (question 2)
- Have enhanced their career prospects (question 3)
- Improve their client relationship skills (question 4)
To complete the survey, once per year you should email all of your volunteers and direct them to the online survey. You may need to send a reminder email to your volunteers to hustle some more responses. Here is an example email.
Community Legal Centres Queensland will provide you with a report on the feedback from Survey Monkey and identify the data that should be used in your Impact report.
Community Legal Centres Queensland will only use the aggregated sector data from the survey in a non-identifying manner (both for individual CLCs and their survey respondents) to track the sector progress against the theory of change. In the case of volunteers, the aggregated data will be used to better understand how CLCs collectively have an impact from the perspective of volunteers.