Community Legal Impact
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Service review

You are here: Reporting > Service review
The Impact report can be used for 2 purposes:
  1. Communicating about how the work of CLCs impacts on stakeholders to achieve intermediate and long term outcomes
  2. Understanding how CLCs could make improvements based on the data gathered to measure against intermediate and long term outcomes (Service review).

​Each purpose can rely upon the same data.  However if your CLC has a particular service improvement focus, additional information may need to be collected.

This section suggests some questions that can be asked of the impact report data in each of the stakeholder groups:
  • Clients
  • Community
  • Justice System
  • Volunteers
 
​Answers to these questions can start internal CLC service improvement discussions.

© Community Legal Centres Queensland 2021

Contact us: PO Box 12102, George Street, Brisbane QLD 4003 | Tel 07 3392 0092 | Email admin@communitylegalqld.org.au
Last updated: 8 March 2021

  • Home
  • Benefits
    • About this project
    • Theory of change
    • Pilot Project
    • Training
  • Gathering data
    • Clients >
      • CLASS & Clients
      • Client survey >
        • Telling clients
        • Distributing the client survey
      • Client case studies >
        • Client case study examples
        • Ethical case studies
    • Community partners >
      • CLASS & Community partners
      • Community partner survey
      • Community partner case studies >
        • Community partner case study examples
    • Justice system >
      • CLASS & Justice system
      • Justice system survey
      • Justice system case studies >
        • Justice system case study examples
    • Volunteers >
      • CLASS & Volunteer information
      • Volunteer survey
      • Volunteer case studies >
        • Case study examples
  • Reporting
    • Impact reports >
      • Clients >
        • Client example
      • Community partners >
        • Community partner example
      • Justice system >
        • Justice system example
      • Volunteers >
        • Volunteer examples
      • Example impact report
    • Service review >
      • Clients
      • Community partners
      • Justice system
      • Volunteers