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The justice system impact report can assist a CLC to understand the extent to which their activities are achieving the intermediate outcomes of:

• Effectiveness of CLCs in supporting the justice system
• Effectiveness of contribution to legal policy and practice

Where the data is indicating that those outcomes could be strengthened, then it might be appropriate to review the data with a view to service improvements.

Following is a list of questions that might be asked of justice system impact statements.  The answers to these questions could start an internal service improvement discussion.

Effectiveness of CLCs in supporting the justice system

• Which of our services make ‘the justice system’ function more efficiently?
• Is our early intervention work effective (at reducing the number of people who need to go to court, making sure clients get better outcomes, etc.)?
• What would the impact be, if we weren’t delivering our services?
• Have we got the right balance between prevention work and direct services?

​Effectiveness of contribution to legal policy and practice

• Which tools and tactics (or combinations for tools and tactics) work most effectively for us?
• If we’re working in coalition with others, is it working well? What should we start/stop/keep doing?
• How are clients’ experiences, and our legal services, informing our law reform activities?