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Service review: Justice system

You are here: Reporting > Service review > Justice system
The justice system impact report can assist a CLC to understand the extent to which their activities are achieving the intermediate outcomes of:
  • Effectiveness of CLCs in supporting the justice system
  • Effectiveness of contribution to legal policy and practice

Where the data is indicating that those outcomes could be strengthened, then it might be appropriate to review the data with a view to service improvements.

Following is a list of questions that might be asked of justice system impact statements.  The answers to these questions could start an internal service improvement discussion.

Effectiveness of CLCs in supporting the justice system
  • Which of our services make ‘the justice system’ function more efficiently?
  • Is our early intervention work effective (at reducing the number of people who need to go to court, making sure clients get better outcomes, etc.)?
  • What would the impact be, if we weren’t delivering our services?
  • Have we got the right balance between prevention work and direct services?

​Effectiveness of contribution to legal policy and practice
  • Which tools and tactics (or combinations for tools and tactics) work most effectively for us?
  • If we’re working in coalition with others, is it working well? What should we start/stop/keep doing?
  • How are clients’ experiences, and our legal services, informing our law reform activities?

© Community Legal Centres Queensland 2018

Contact us: PO Box 119, STONES CORNER QLD 4120 | Tel 07 3392 0092
Last updated: 6 March 2018

  • Home
  • Benefits
    • About this project
    • Theory of change
    • Pilot Project
    • Training
  • Gathering data
    • Clients >
      • CLASS & Clients
      • Client survey >
        • Telling clients
        • Distributing the client survey
      • Client case studies >
        • Client case study examples
        • Ethical case studies
    • Community partners >
      • CLASS & Community partners
      • Community partner survey
      • Community partner case studies >
        • Community partner case study examples
    • Justice system >
      • CLASS & Justice system
      • Justice system survey
      • Justice system case studies >
        • Justice system case study examples
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        • Case study examples
  • Reporting
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        • Community partner example
      • Justice system >
        • Justice system example
      • Volunteers >
        • Volunteer examples
      • Example impact report
    • Service review >
      • Clients
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      • Justice system
      • Volunteers