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Steps to develop a client impact report
Step 1: Using CLASS data, set out the key statistics on client numbers and demographics.
Step 2: Using the client survey data, create a chart to present the spread of responses from demographic groups to the client survey.
Step 3: If there is a disparity between the CLASS data of client numbers and demographics and the client survey results, this is an opportunity to provide any necessary explanation or background that might have influenced the survey results. For example, there may be proportionally more male respondents in your survey responses than in your overall client demographic numbers.
Step 4: Using the client survey results, summarise the survey responses and their links to the immediate outcomes, as shown in the table below:
Step 2: Using the client survey data, create a chart to present the spread of responses from demographic groups to the client survey.
Step 3: If there is a disparity between the CLASS data of client numbers and demographics and the client survey results, this is an opportunity to provide any necessary explanation or background that might have influenced the survey results. For example, there may be proportionally more male respondents in your survey responses than in your overall client demographic numbers.
Step 4: Using the client survey results, summarise the survey responses and their links to the immediate outcomes, as shown in the table below:
Domain |
Questions |
Agree % |
Strongly agree % |
Relevant Outcomes (from Outcomes Measurement Framework) |
Service Delivery |
Ease of access Friendly and respectful staff Useful information and resources Met cultural and personal needs |
[insert value] |
[insert value] |
|
Impact for Clients |
Satisfied with resolution of matter Confident in ability of staff Understanding of my legal problem and options |
[insert value] |
[insert value] |
|
Optional steps:
Step 5: There may be relevant comments or quotes from the client survey that can illustrate the intermediate outcomes achieved by your CLC's work that can be reproduced.
Step 6: There may be other information that you have collected that is appropriate to include that further demonstrates the outcomes achieved. This could include any reviews of specific service delivery programs or projects, data about referrals to and from community or government agencies, or any other forms of client feedback.
Step 5: There may be relevant comments or quotes from the client survey that can illustrate the intermediate outcomes achieved by your CLC's work that can be reproduced.
Step 6: There may be other information that you have collected that is appropriate to include that further demonstrates the outcomes achieved. This could include any reviews of specific service delivery programs or projects, data about referrals to and from community or government agencies, or any other forms of client feedback.
Step 7: Include two relevant client case studies.
Step 8: Make some conclusions about how the data is demonstrating the impact of your CLC's work on clients and highlight where future work may need to be done.
Step 8: Make some conclusions about how the data is demonstrating the impact of your CLC's work on clients and highlight where future work may need to be done.