Community Legal Impact
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Telling clients about the survey

You are here: Gathering data > Clients > Client survey > Telling clients
You should advise your clients that they'll be asked to complete a survey. You might do so by including this information in your intake form or client information sheet or providing a standalone information sheet, instructing staff (paid and volunteer) to inform clients, put up a poster in your waiting room, including a paragraph in your matter closure letter to clients, etc.

Resources to help you do this are provided below:

Add to your
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Client intake sheets

Client survey

We receive funding from the government, and under our funding contract, and because we care about the quality of our services, we survey clients about their experiences with us. Are you happy to complete this survey? □ Yes □ No
 
[If you’re not completing straight after the appointment]: Are you happy for us to contact you by phone, email or letter to complete this survey? □ Yes □ No

Add to your
​
Client information sheets

​Client survey
 
We receive funding from the government, and under our funding contract, and because we care about the quality of our services, we survey clients about their experiences with us. We may contact you by phone, email or letter to complete the survey.

If you have any queries or concerns, please raise this with a staff member.

Add to your

Matter closure letters

Client survey
 
We receive funding from the government, and under our funding contract, and because we care about the quality of our services, we survey clients about their experiences with us. We may contact you by phone, email or letter to complete the survey.

​If you have any queries or concerns, please contact us.

Standalone information sheet

Client survey

We receive funding from the government and under our funding contract, and because we care about the quality of our services, we survey clients about their experience with us. Over the next [time period] we are conducting our client survey.

After your appointment, we would really appreciate you spending 10 minutes filling out our short survey. [We can offer you the option to answer the survey on a tablet or on paper]

You do not have to do the survey and your opinion will not change the service you get at [CLC name] in the future.  All your information will remain private and confidential.

If you have any concerns, please raise them with [CLC name] staff or volunteers.

Thank you and we appreciate your time in providing us with valuable feedback.

© Community Legal Centres Queensland 2018

Contact us: PO Box 119, STONES CORNER QLD 4120 | Tel 07 3392 0092
Last updated: 6 March 2018

  • Home
  • Benefits
    • About this project
    • Theory of change
    • Pilot Project
    • Training
  • Gathering data
    • Clients >
      • CLASS & Clients
      • Client survey >
        • Telling clients
        • Distributing the client survey
      • Client case studies >
        • Client case study examples
        • Ethical case studies
    • Community partners >
      • CLASS & Community partners
      • Community partner survey
      • Community partner case studies >
        • Community partner case study examples
    • Justice system >
      • CLASS & Justice system
      • Justice system survey
      • Justice system case studies >
        • Justice system case study examples
    • Volunteers >
      • CLASS & Volunteer information
      • Volunteer survey
      • Volunteer case studies >
        • Case study examples
  • Reporting
    • Impact reports >
      • Clients >
        • Client example
      • Community partners >
        • Community partner example
      • Justice system >
        • Justice system example
      • Volunteers >
        • Volunteer examples
      • Example impact report
    • Service review >
      • Clients
      • Community partners
      • Justice system
      • Volunteers