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You should advise your clients that they'll be asked to complete a survey. You might do so by including this information in your intake form or client information sheet or providing a standalone information sheet, instructing staff (paid and volunteer) to inform clients, put up a poster in your waiting room, including a paragraph in your matter closure letter to clients, etc.

Resources to help you do this are provided below:

Add to your
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Client intake sheets

Client survey

We receive funding from the government, and under our funding contract, and because we care about the quality of our services, we survey clients about their experiences with us. Are you happy to complete this survey? □ Yes □ No
 
[If you’re not completing straight after the appointment]: Are you happy for us to contact you by phone, email or letter to complete this survey? □ Yes □ No

Add to your
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Client information sheets

​Client survey
 
We receive funding from the government, and under our funding contract, and because we care about the quality of our services, we survey clients about their experiences with us. We may contact you by phone, email or letter to complete the survey.

If you have any queries or concerns, please raise this with a staff member.

Add to your

Matter closure letters

Client survey
 
We receive funding from the government, and under our funding contract, and because we care about the quality of our services, we survey clients about their experiences with us. We may contact you by phone, email or letter to complete the survey.

​If you have any queries or concerns, please contact us.

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Standalone information sheet

Client survey

We receive funding from the government and under our funding contract, and because we care about the quality of our services, we survey clients about their experience with us. Over the next [time period] we are conducting our client survey.

After your appointment, we would really appreciate you spending 10 minutes filling out our short survey. [We can offer you the option to answer the survey on a tablet or on paper]

You do not have to do the survey and your opinion will not change the service you get at [CLC name] in the future.  All your information will remain private and confidential.

If you have any concerns, please raise them with [CLC name] staff or volunteers.

Thank you and we appreciate your time in providing us with valuable feedback.