Community Legal Impact
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Client case studies

​You are here: Gathering data > Clients > Client case studies
An effective client case study describes how the work of the CLC:
  • Provides appropriate service delivery
  • Effectively makes an impact for clients.
​Who to involve in writing case studies?
  • CLC team members that undertook the activities
  • Community organisation partners that were involved in the problem or the activities
  • Clients.
​

The essential elements of a case study describe...  

PROBLEM | SOLUTION | RESULT/OUTCOME

PROBLEM
  • Describe the problem within the broader social context and how the problem was a threat to commonly held values e.g. access to justice, voice, security, fairness, opportunity
  • Situate the problem as part of a bigger social problem eg. homelessness, violence against women, police targeting marginalised groups, mortgage stress
  • Describe how the community partner was part of identifying the problem.

SOLUTION
  • Describe the activities that the CLC undertook and how they added value in addressing the problem
  • Highlight the quality and the relevance of the activities and how the activities were best suited to solving the problem.

RESULT or OUTCOME
  • Describe the changes or improvements that were made as a result of the CLC activities
  • The end of the case study should be able finish the sentence, 'Now that the problem is solved…'

​Download a template to assist you to develop your case study
Picture
​DOs:
  • Choose individual stories that suggest that they are symptomatic of a bigger problem so that the individual is not the problem
  • Describe the impact of the problem on people’s lives and communities
  • Provide an overview of the activities that summarises why the CLC was best placed to help solve the problem, rather than another organisation
  • Include a testimonial from a client
  • Describe the change from the client's perspective 
  • Refer to the major area of impact and how it was specifically achieved in this case:
    • Appropriateness of service delivery
    • Effectiveness in making an impact for clients.
​DON'Ts:
  • Provide so much background information it dilutes the impact of the CLC work on the problem
  • Provide blow by blow description of the activities undertaken by the CLC
  • Use a testimonial as the outcome e.g. 'the client was happy that their legal problem was solved' is not an outcome that describes the change created.​

Client case study examples

Four example case studies have been generated for you as examples to follow.
Learn more

© Community Legal Centres Queensland 2021

Contact us: PO Box 12102, George Street, Brisbane QLD 4003 | Tel 07 3392 0092 | Email admin@communitylegalqld.org.au
Last updated: 8 March 2021

  • Home
  • Benefits
    • About this project
    • Theory of change
    • Pilot Project
    • Training
  • Gathering data
    • Clients >
      • CLASS & Clients
      • Client survey >
        • Telling clients
        • Distributing the client survey
      • Client case studies >
        • Client case study examples
        • Ethical case studies
    • Community partners >
      • CLASS & Community partners
      • Community partner survey
      • Community partner case studies >
        • Community partner case study examples
    • Justice system >
      • CLASS & Justice system
      • Justice system survey
      • Justice system case studies >
        • Justice system case study examples
    • Volunteers >
      • CLASS & Volunteer information
      • Volunteer survey
      • Volunteer case studies >
        • Case study examples
  • Reporting
    • Impact reports >
      • Clients >
        • Client example
      • Community partners >
        • Community partner example
      • Justice system >
        • Justice system example
      • Volunteers >
        • Volunteer examples
      • Example impact report
    • Service review >
      • Clients
      • Community partners
      • Justice system
      • Volunteers