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The community impact report can assist a CLC to understand the extent to which their activities are achieving the intermediate outcomes of:

• Increased knowledge and education for the community and partners
• Increased community access to services that meet their legal needs

Where the data is indicating that those outcomes could be strengthened, then it might be appropriate to review the data with a view to service improvements.

Following is a list of questions that might be asked of community impact statements. The answers to these questions could start an internal service improvement discussion.

Increased knowledge and education for the community and partners

• Have we got the right mix of CLE activities/resources, given our target audiences?
• Is our CLE responsive or reactive?
• Do we use our scarce CLE resources to have the greatest impact?
• Have we got evaluation in place for each CLE activity/resource, so we understand its impact?
• Based on what we know about our CLE activities/resources, should we be piloting any new strategies?

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Increased community access to services that meet their legal needs

• Are referral agencies referring clients from our target groups?
• Do we need more information about how people find us?
• How are our collaborative relationships going and is there positive or negative evidence in the data about the state of them?
• Where are we referring clients to and what picture does this paint about our client base and their legal and social needs?