Community Legal Impact
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Service review: Community partners

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The community impact report can assist a CLC to understand the extent to which their activities are achieving the intermediate outcomes of:
  • Increased knowledge and education for the community and partners
  • Increased community access to services that meet their legal needs

Where the data is indicating that those outcomes could be strengthened, then it might be appropriate to review the data with a view to service improvements.

Following is a list of questions that might be asked of community impact statements. The answers to these questions could start an internal service improvement discussion.

Increased knowledge and education for the community and partners
  • Have we got the right mix of CLE activities/resources, given our target audiences?
  • Is our CLE responsive or reactive?
  • Do we use our scarce CLE resources to have the greatest impact?
  • Have we got evaluation in place for each CLE activity/resource, so we understand its impact?
  • Based on what we know about our CLE activities/resources, should we be piloting any new strategies?
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Increased community access to services that meet their legal needs
  • Are referral agencies referring clients from our target groups?
  • Do we need more information about how people find us?
  • How are our collaborative relationships going and is there positive or negative evidence in the data about the state of them?
  • Where are we referring clients to and what picture does this paint about our client base and their legal and social needs?

© Community Legal Centres Queensland 2018

Contact us: PO Box 119, STONES CORNER QLD 4120 | Tel 07 3392 0092
Last updated: 6 March 2018

  • Home
  • Benefits
    • About this project
    • Theory of change
    • Pilot Project
    • Training
  • Gathering data
    • Clients >
      • CLASS & Clients
      • Client survey >
        • Telling clients
        • Distributing the client survey
      • Client case studies >
        • Client case study examples
        • Ethical case studies
    • Community partners >
      • CLASS & Community partners
      • Community partner survey
      • Community partner case studies >
        • Community partner case study examples
    • Justice system >
      • CLASS & Justice system
      • Justice system survey
      • Justice system case studies >
        • Justice system case study examples
    • Volunteers >
      • CLASS & Volunteer information
      • Volunteer survey
      • Volunteer case studies >
        • Case study examples
  • Reporting
    • Impact reports >
      • Clients >
        • Client example
      • Community partners >
        • Community partner example
      • Justice system >
        • Justice system example
      • Volunteers >
        • Volunteer examples
      • Example impact report
    • Service review >
      • Clients
      • Community partners
      • Justice system
      • Volunteers